Terms & Conditions Terms &


These terms of use apply to the use of the Double Eleven website and Double ID service (together the “Service”). They essentially say that you must behave appropriately and responsibly whilst using the Service. The Double Eleven privacy policy sets out how we use data relating to you and it forms a part of these Double Eleven terms of use. The Double Eleven privacy policy can be found on our website https://www.double11.com/privacy/. These terms were last updated on 15 January 2016.

  1. The Service is a website and online service owned and operated by Double Eleven Ltd, a company registered in England and Wales under company number 07111656 with its registered office at Boho One, Bridge Street West, Middlesbrough, Cleveland, TS2 1AE (“Double Eleven”, “we”, “us” or “our”).
  2. These terms of use apply to all use of the Service and form a legal agreement between you and Double Eleven.
  3. Your use of Double Eleven games and other products and services which incorporate, link to or make use of the Service may be subject to other terms and conditions.
  4. By using the Service you are confirming that you understand and accept (and are able to understand and accept) these terms of use, and that you agree to be bound by them. If you are under the age of 18 or don’t understand these terms of use, please ask a parent or guardian to explain their meaning to you. You must not use the Service if you are under 13.
  5. Double Eleven may make alterations to these terms of use from time to time.
  1. The Service is for your personal, non-commercial use only and you are not granted any rights of ownership in the Service.
  2. Unless otherwise specified, all copyright, design rights, database rights, patent rights, trade mark and trade dress rights and other intellectual property rights in the Service belong to and vest in Double Eleven, or are licensed to Double Eleven.
  3. All third party trade names and trade marks are the property of their respective owners and Double Eleven makes no warranty or representation in relation to them.
  1. Access to certain parts of the Service is restricted to registered users (“Members”). To register as a Member, you will need to submit personal information and choose an account name which may in some cases be your email address (“Username”), a password (“Password”) and a valid email address for your Service account (“Account”).
  2. The Username and Password will be allocated to you if you successfully apply for registration as a Member. Only we can decide whether applications will be successful. You may need your Username and Password to access some parts of the Service. Your Username and Password are personal to you and must not be disclosed to any other person.
  3. You must ensure that all information about you that is held by us is true, complete, not misleading and up to date. You can amend your registration details at any time through the Service.
  4. We are entitled to assume that any use of your Account is made by you. You are solely responsible and liable for any use of the Service under your Account or any other use of your Username and Password.
  5. You may only hold one Account. If you forget your Username or Password, you can use the password recovery option or contact us as we will provide a replacement password.
  6. Do not share your Password with any other person or allow any other person to use your Account. We are not liable for any improper use of your Password or Account or any use of your Password or Account by any other person. If you think any other person knows your Password, or that your Account has been used by any other person, you must inform us immediately.
  7. If you do not log into your Account for 12 months, we may terminate the Account. Without limiting any other rights we have, we may suspend or terminate access to your Account or the Service if you breach any of these terms of use, or if we have grounds to suspect that you are using the Service fraudulently or improperly, or otherwise for any reason in our sole discretion.
  1. You agree to comply with these terms of use and all rules applicable to the use of the Service.
  2. You will not
    1. impersonate any other person or entity;
    2. falsely describe or otherwise misrepresent yourself;
    3. hack, modify, reverse engineer or create derivative works of the Service or any part of it;
    4. gain unauthorised access to any part of the Service or any other user’s account;
    5. remove, modify or obscure any copyright, trade mark or other proprietary notices on the Service;
    6. create software which replicates or mimics the data or functionality in the Service;
    7. use your access to the Service for the sending of direct marketing or to solicit personal information from another person;
    8. make any part of the Service available to a third party who does not agree to these terms of use;
    9. copy or exploit any part of the Service or the content it contains;
    10. use the Service or any part of it unfairly or for any illegal or immoral purpose; or
    11. attempt to do any of the acts listed above.
  1. The Service enables the display of your own or third party content (“User Content”) without review or moderation. The Service is therefore merely a conduit of User Content.
  2. The views expressed in any User Content are the views of the individual authors and not those of Double Eleven unless specified otherwise by Double Eleven.
  3. Double Eleven disclaims all liability in respect of any comments, views or remarks expressed in any User Content.
  4. By using the Service you acknowledge that Double Eleven has no responsibility to review the content of any User Content and that all User Content is made available on the basis that Double Eleven is not required to exercise any control or judgement over User Content.
  5. Notwithstanding the foregoing, Double Eleven reserves the right to review and/or remove any User Content in its sole discretion.
  6. If you submit data, messages, audio, video, textual or other content through the Service such as through a discussion forum, through creating and sharing characters or game content, or otherwise then:
    1. you grant us a sub-licensable, perpetual, irrevocable, non-exclusive licence to use and make available any User Content which you submit, worldwide in connection with the Service; and
    2. you warrant that you own all of your rights to User Content which you submit including but not limited to all copyright, trade mark, design and other intellectual property rights (whether registered or unregistered) necessary for you to grant us the rights referred to in clause 12.6.1; and
    3. you agree to comply with our User Content Guidelines as set out in Schedule 1.
  1. Double Eleven provides and maintains the Service on an “as is” basis and is liable only to provide its services with reasonable skill and care.
  2. External Sites have not been verified or reviewed by Double Eleven and all use and access of External Sites is made at your own risk. “External Sites” means third party websites and online services to which the Service links.
  3. Double Eleven gives no other warranty in connection with the Service and to the maximum extent permitted by law, Double Eleven excludes liability for:
    1. any loss or damage of any kind howsoever arising, including any direct, indirect, special, punitive or consequential loss whether or not that loss arises out of something of which Double Eleven has been made aware;
    2. the accuracy, currency or validity of information and material contained within any User Content or the Service;
    3. any interruptions to or delays in updating the Service;
    4. any incorrect or inaccurate information made available through the Service;
    5. the infringement by any other person of any copyright or other intellectual property rights of any third party through any User Content or use of the Service;
    6. the availability, quality, content or nature of External Sites;
    7. any transaction taking place on External Sites;
    8. any amount or kind of loss or damage due to viruses or other malicious software that may infect a user’s computer equipment, software, data or other property caused by any other person accessing, using or downloading the Service or any part of it, or any User Content; and
    9. all representations, warranties, conditions and other terms and conditions which but for this notice would have effect.
  4. Double Eleven does not warrant that the operation of the Service will be uninterrupted or error free.
  5. Double Eleven will not be liable in any amount for failure to perform any obligation under these terms of use if that failure is caused by the occurrence of an event beyond its reasonable control.
  6. Except as provided above there are no other warranties, conditions or other terms and conditions, express or implied, statutory or otherwise, and all of those terms and conditions are hereby excluded to the maximum extent permitted by law.
  7. You agree not to use the Service in any way which is:
    1. unlawful;
    2. may give rise to civil or criminal liability for Double Eleven; or
    3. which might call Double Eleven into disrepute.

Without limiting any other rights it may have, Double Eleven may cancel or suspend access to the Service if you breach any of these terms of use.

  1. These terms of use are subject to your statutory and common law consumer rights and will not limit any rights you might have that cannot be excluded under applicable law. These terms of use will not exclude or limit Double Eleven’s liability for death or personal injury resulting from its negligence nor any fraudulent acts or representations.
  2. These terms of use and the terms referred to herein, including our privacy policy, constitute the entire agreement between you and Double Eleven relating to your use of the Service, to the exclusion of any other terms.
  3. Failure to enforce any term does not constitute a waiver of that term.
  4. If any part of these terms of use is found to be unenforceable, it will be amended to the minimum extent necessary to make it enforceable and the remainder of the provisions will remain in full force and effect.
  5. The Service is intended for and directed at the United Kingdom. No representation or warranty is made as to whether the Service complies with the laws of any other country.
  6. These terms of use are subject to the laws of England and the parties submit to the exclusive jurisdiction of the English courts.
  7. Double Eleven will be entitled to assign and otherwise transfer the agreement covered by these terms of use by giving you reasonable notice, which may include notice given via the Service.
  8. All questions, comments or enquiries should be directed to Double Eleven. Double Eleven will try to respond within 48 hours.

Boho One, Bridge Street West, Middlesbrough, Cleveland, TS2 1AE

[email protected]

+44 1642 241 997

User Content Guidelines
  1. You agree and undertake that you will not post, communicate, transmit or make available to or through the Service any User Content, statement, material, communication or other content which:
    1. is unlawful or which gives rise to civil or criminal liability;
    2. infringes the intellectual property rights of any third party;
    3. is technically harmful such as computer viruses, worms, logic bombs or other malicious software or harmful data;
    4. is abusive, seditious, sexist, pornographic, homophobic, defamatory, libellous, discriminatory, obscene or racist;
    5. harasses any person;
    6. may be deemed a marketing or commercial communication or promotes the products or services of any person;
    7. contains any restricted material, including but not limited to passwords, medical information or confidential information of any person; or
    8. solicits, promotes, invites, encourages, advocates, incites or provokes any or all of the foregoing.
  2. You further agree that in any activity you undertake during or in relation to the Service you will not in any way conduct yourself in a manner which is unlawful or which gives rise to civil or criminal liability or which might call us or the Service into disrepute.
  3. You authorise us to remove, restrict, suspend or alter any of your User Content for any reason, in our sole and absolute discretion, including but not limited to User Content which conflicts with the terms of these User Content Guidelines or is otherwise inconsistent with these terms and of use.
  4. If you discover User Content which you believe contravenes these terms of use or is otherwise objectionable please notify us at [email protected].